Frequently Asked Questions
Your Questions answered here...
What time is check in?
Check-in is any time after 3.30pm.
What time is check out?
Check-out is at 12.00 noon.
Does the Castlecourt Hotel have electric car chargers?
12 E CAR Electric car charging points are installed within the hotel group. The points are universal, service can be used by guests who brings their own leads.
Can I request a late check out?
Yes late check outs are available by request at a cost of €20 per hour.
What forms of payment are accepted?
A valid credit or debit card is required to check in to the hotel, but guests may use cash or credit/debit card at check-out to settle their bill.
Does your hotel offer parking?
Yes we have onsite parking which is free of charge.
Does the hotel offer Wi-Fi?
Yes there is complimentary Wi-Fi throughout the hotel.
What time is breakfast served?
Breakfast is served in the Orchard restaurant from 8.00am-10.30am Monday to Saturday & until 11.00am on Sunday.
What are the dining options?
Orchard restaurant is open for breakfast every morning from 8.00am-10.30am Monday to Saturday & until 11.00am on Sunday. Mays Bistro opens 11.00am – 9.00pm daily. The Orchard Restaurant is open daily from 6.00pm to 9.00pm, subject to change.
Do you cater for food allergies?
Yes we do cater for food allergies. If you have any special dietary requirements, please notify a member of staff.
Is your hotel pet friendly?
Guide dogs and assistant animals only.
Do you have a hair dryer in the rooms?
Do you offer tea/coffee facilities?
Yes tea/coffee facilities are available in the bedrooms and also tea and coffee is available daily from Petie Joes Bar and Mays Bistro from 11.00am.
Do you provide irons and ironing boards?
Irons and ironing boards are available in each bedroom.
Do you allow smoking?
Smoking is not permitted in any part of the hotel or in the guestrooms.
Do you have a leisure centre?
Yes we have a fully equipped gym with a 20m indoor swimming pool, a Jacuzzi and sauna room.
What facilities do you offer families?
We have a selection of family rooms, catering for 2 adults and up to 3 children. We have a 20m indoor pool offering family swims throughout the day. We also have a Kids Club during Summer and Mid Term Breaks.
What leisure activities are available near the hotel?
Wild Atlantic Way and Great Western Greenway are located nearby. Please ask at reception for maps of the area.Bike Hire is located within walking distance from the hotel. Croagh Patrick is 15 minutes drive. Westport House is also 5 minute drive.
Do you have adjoining rooms?
Yes there adjoining rooms available at an additional cost.
Do you have wheelchair accessible rooms?
Yes, and please feel free to contact us about any special needs you may have.
Is there a safe in the rooms?
No, a safe can be provided on request.
What is your cancellation policy?
In the event of a non-arrival or a cancellation within 24 hours of the day of arrival, a one-night charge will be made. Please note that your card will be charged for the full first nights’ accommodation 24 hours prior to arrival, once the cancellation period has elapsed.
How do I book groups into the hotel?
Please contact our reservations team on 098-55088 or email email@example.com